Terms of Service

1. Who we are, and what the Service is

Kleopatra Neo (the “Service”) is operated by LEETCRAFT EI (“LEETCRAFT”, “we”, “us”). The Service comprises, without limitation: the websites at kleopatra.app and its subdomains; the Kleopatra Neo web application; the Kleopatra Neo desktop applications for macOS and Windows; the Kleopatra Neo browser extension; the synchronization API; the email alias service; and any related documentation, updates and support channels. Kleopatra Neo lets you generate and manage OpenPGP keys, encrypt, decrypt, sign and verify data, store passwords and one-time-password secrets in an encrypted vault, optionally synchronize that vault between your devices, and receive email through generated aliases.

Kleopatra Neo is an independent OpenPGP application. It is not affiliated with, sponsored by, endorsed by, or part of KDE, GnuPG, Gpg4win, g10 Code GmbH, or their respective projects.

2. Eligibility

You must be at least 16 years old (or the age of digital consent in your country, if higher) and legally capable of entering into a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” then includes it.

3. Your account, your secret, and zero recovery

An account consists of your verified email address and a secret of your choosing: a master password, a generated recovery phrase, or a FIDO2 security key. Your vault is encrypted on your device with AES-256 using a key derived from that secret. We only ever store ciphertext. You acknowledge and accept the direct consequence of this zero-knowledge design: if you lose your secret, neither LEETCRAFT nor anyone else can decrypt or recover your vault. There is no back door, by design, and we shall not be liable for any loss of access or data resulting from a lost, forgotten, stolen or destroyed secret or security key.

You are responsible for maintaining the confidentiality of your secret and for all activity that occurs through your account. Notify us promptly at contact@support.kleopatra.app if you suspect unauthorized use.

4. License to use the Service

Subject to these Terms, LEETCRAFT grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable license to install and use the Kleopatra Neo applications and to access the Service, for your own internal purposes. The Service is licensed, not sold. All rights not expressly granted are reserved by LEETCRAFT.

5. Restrictions

Except to the extent a restriction is prohibited by mandatory applicable law, you shall not, and shall not permit or assist anyone to:

• copy, modify, translate, adapt or create derivative works of the Service or any part of it;
• reverse engineer, decompile, disassemble, decrypt or otherwise attempt to derive the source code, structure or algorithms of the Service, except and only to the limited extent expressly permitted by applicable law notwithstanding this restriction (and then only after first requesting the relevant information from us);
• rent, lease, lend, sell, sublicense, distribute, publish, transfer or otherwise make the Service available to any third party, including as a service bureau or hosted offering;
• remove, alter or obscure any proprietary notices, branding or attributions;
• circumvent or attempt to circumvent any technical limitation, usage limit, plan restriction, device limit, security or anti-abuse measure;
• access the Service by automated means (scraping, crawling, bulk querying) other than through interfaces we intentionally expose;
• probe, scan or test the vulnerability of the Service, or breach or attempt to breach its security, except through coordinated disclosure to our contact address;
• use the Service to send spam, unsolicited or fraudulent mail through aliases, to phish, to distribute malware, or to store or distribute content that is illegal or that you have no right to;
• use the Service to infringe any third-party right, or in violation of any applicable law, including export control and sanctions law;
• interfere with or disrupt the integrity or performance of the Service or the data of other users;
• use the Service to build, train or improve a competing product, or benchmark it for publication without our prior written consent;
• misrepresent your affiliation with LEETCRAFT, or use our name, logo or trademarks without prior written permission.

6. Intellectual property

The Service, including its software, design, text, graphics, logos and trademarks (including “Kleopatra Neo” and the Kleopatra Neo logo), is owned by LEETCRAFT or its licensors and is protected by copyright, trademark and other intellectual property laws. The Service is proprietary software; no open-source license is granted to it. It incorporates third-party open-source components (such as the OpenPGP.js library) which remain governed by their own licenses; nothing in these Terms limits your rights under those third-party licenses with respect to those components alone.

If you send us feedback, ideas or suggestions, you grant LEETCRAFT a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

7. Your content

You retain all rights to the data you store in your vault and to the mail you receive through aliases (“Your Content”). Because of the zero-knowledge design, vault contents reach us only as ciphertext. You grant us only the limited rights necessary to operate the Service: storing and transmitting your ciphertext, routing alias mail to your mailbox, and keeping the encrypted backups described in the app. You are solely responsible for Your Content and for having the rights to store and transmit it.

8. Plans, billing and refunds

The core of the Service is free. Paid plans lift limits (such as synced devices and email aliases), are billed annually through Stripe at the prices and currencies shown before you pay, and may be preceded by a free trial that requires no payment method - a trial simply expires if you do not subscribe, and each account can use one trial. Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled; you can cancel at any time and the plan stays active until the end of the paid period. Prices may change; changes apply from the next renewal after we notify you. Where you are a consumer in the European Union, you have a statutory 14-day withdrawal right for digital services; by requesting immediate access to paid features you expressly consent to immediate performance and acknowledge that the withdrawal right is lost once the service has been fully performed, and is otherwise exercised pro rata. Where the law gives you a non-waivable refund right, we honor it.

9. Email alias service

Aliases are provided for legitimate personal use. We may rate-limit, filter or refuse mail to protect the platform, and we do not guarantee delivery, latency or availability of any message. Sending abuse, spam or fraud through aliases is a material breach and may result in immediate suspension of the alias service or the account.

10. Beta and experimental features

Features identified as beta, preview or experimental (for example, FIDO2 security key protection) are provided for evaluation, may change or be withdrawn at any time, and are provided with no commitment of reliability or support, to the maximum extent permitted by law. Do not rely on a beta feature as your only means of accessing critical data.

11. Third-party services

The Service interoperates with third parties we do not control, including payment processing (Stripe), infrastructure and hosting providers, browser vendors and app stores. Their terms govern your relationship with them, and we are not responsible for their acts or omissions.

12. Availability and changes to the Service

We work to keep the Service available, but it is provided without any commitment of uninterrupted or error-free operation, and we may maintain, suspend, modify, add to or discontinue all or part of the Service at any time. Where a change materially reduces a paid feature you have already paid for, your remedy is a pro-rata refund of the unused period. Local functionality (encryption, decryption, key management on your device) is designed to keep working regardless of the online Service.

13. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, create risk or legal exposure for us or other users, or where required by law. Upon termination the license in Section 4 ends; Sections 3, 5, 6, 7, 14, 15, 16, 18 and 19 survive. Termination does not by itself delete local data on your devices.

14. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. LEETCRAFT DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY CONTENT WILL NOT BE LOST OR DAMAGED. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU; STATUTORY CONSUMER RIGHTS THAT CANNOT BE WAIVED REMAIN UNAFFECTED.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) LEETCRAFT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, OR DATA (INCLUDING LOSS OF ACCESS TO AN ENCRYPTED VAULT), EVEN IF ADVISED OF THE POSSIBILITY; AND (b) LEETCRAFT’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY (50) EUROS. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILFUL MISCONDUCT, DEATH OR PERSONAL INJURY, OR FRAUD, NOR DOES IT AFFECT NON-WAIVABLE CONSUMER RIGHTS.

16. Indemnification

To the extent permitted by applicable law, you will indemnify and hold harmless LEETCRAFT from any claim, damage, liability and reasonable expense (including legal fees) arising from Your Content, your use of the Service in breach of these Terms, or your violation of any law or third-party right. This does not apply to consumers where such indemnities are not enforceable.

17. Export control and sanctions

The Service includes encryption software and may be subject to export, re-export and import controls and sanctions rules. You represent that you are not located in, and will not use the Service in or for the benefit of, any embargoed jurisdiction or sanctioned party, and you agree to comply with all applicable export control and sanctions laws.

18. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, power or internet failures, or failures of third-party infrastructure.

19. Governing law and disputes

These Terms are governed by French law, without prejudice to any mandatory consumer protection rules of the country where you habitually reside. Disputes shall be submitted to the competent French courts, except where mandatory law gives consumers the right to sue or be sued elsewhere. If you are a consumer in the EU, you may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr and, in France, resort to conventional mediation or any alternative dispute resolution method. We will provide the details of a consumer mediator on request.

20. Changes to these Terms

We may update these Terms as the Service evolves. If a change meaningfully affects your rights, we will notify you in the app or by email at least 15 days before it takes effect, unless the change is required sooner by law or addresses an urgent security issue. Continuing to use the Service after the effective date constitutes acceptance; if you do not agree, stop using the Service and, for paid plans, you may cancel with a pro-rata refund of the unused period.

21. Miscellaneous

These Terms, together with the Privacy Policy and any plan description shown at checkout, are the entire agreement between you and LEETCRAFT regarding the Service and supersede any prior agreements on that subject. If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in full force. A failure to enforce a provision is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets, with notice to you. Notices to you may be given in the app or to your account email; notices to us go to the contact address below. The English version of these Terms prevails to the extent permitted by law.

22. Contact

LEETCRAFT EI - Kleopatra Neo. Questions about these Terms: contact@support.kleopatra.app or the support page.